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Technology Training, E-Learning and Documentation for New York Law Firms

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Text Box: 345 East 93rd Street, #26E
New York  NY  10128
Phone (212) 369-8131


 Marion Deland 

Functional summary

Extensive training and communications experience at manager level. Initiated new programs and learning techniques for law firms. Experience includes computer training, e-learning and support, plus writing, editing and publishing newsletters and publications.



June 2006 – present:    Contract training and freelance technical writing: 

TutorPro: Developed documentation and webinar training curriculum for TutorEnterprise (new Learning Management System).  Conducted webinar training for TutorPro clients and consultants. Authored custom e-learning courseware in TutorAuthor for major law firms - Sonnenschein, Williams & Connelly and Saul Ewing. Currently developing e-learning materials in Office 2007, including voice-over.

Contract training and freelance technical writing: 

Contract training for rollout of DM 5, Windows XP and Outlook 2003 for Morrison & Foerster – NYC, Washington and No. Virginia offices.  Followed by new hire and workshop training in the NYC office.

Classroom training, followed by floor support, of FileSite 8.2 for Hunton & Williams.

Training in Advanced Excel for Cooley Godward document processors.

Floor support for Interaction rollout for Moses & Singer.
Subject Matter Expert in:

Word 2003
Excel 2003
PowerPoint 2003
Adobe Acrobat




September 2001 – June, 2006:    Corporate Project Manager, Documentation and e-Learning for Sidley Austin LLP (post-merger) New York, NY.

Responsible for the Firm’s I.S. documentation and new e-learning program. 

Led the team that designed and implemented new Technology Training Portal for the Intranet, including “Help Yourself” program that provides documentation and e-learning modules for self-paced learning. Initiated monthly mailings of Tips, FAQs and e-learning modules (lawyers sign up).

Initiated a program of interactive Lunch & Learns for lawyers, encouraging them to share technical knowledge with each other. Applications included Office 2003 (Word, Outlook, Excel and Powerpoint).

Created templates for Quick Reference Guides, and a library of guides for Office 2003 (Word, Outlook, Excel and Powerpoint) and other applications, posted on the Technology Training Portal (above). Created database to manage documentation updates and version control. Established documentation team to de-centralize documentation. Created RoboHelp online help projects for firm documentation, including DocXTools and the “Blue Sky” extranet for fund administration.

Introduced e-learning to the firm and administered the program. Created a library and syllabus of TutorPro/TutorAuthor modules (e-learning), used successfully for the bulk of Summer and Fall Associate training.  Followed up with surveys and charted reports. Organized and hosted first nationwide face-to-face meeting of the TutorPro user group, including two simultaneous meetings in two cities, online demos with multiple presenters using Placeware, and a 33-person conference call. 

Led a multi-department project team to recommend an LMS (Learning Management System), including working with the CLE managers.

Applications supported: Microsoft Office (97 - 2003), Outlook, Interwoven (iManage), InterAction, Adobe Acrobat; Innova, DeltaView, DocXTools/Styles, RoboHelp, TutorAuthor, Visio. The Firm’s subject matter expert in Excel, Adobe Acrobat and InterAction.

September 2000 – September 2001:      Brown & Wood (pre-merger)     New York, NY

Position:  Corporate Training Manager

Responsible for establishing an in-house training program for multiple offices of a global firm. Planned and configured new training room. Set up workshops for secretaries, and workshops and one-on-one training for attorneys. Established and maintained a training sub-site of the firm intranet. Initiated scheduled walk-around training for lawyers and staff (see below). Applications supported included MS Office 97, PCDocs and Lotus Notes.

This position was intended to manage two or more trainers and multiple office training.  Merger plans with Sidley Austin LLP (based in Chicago) froze hiring, and 9/11/01 destroyed our World Trade Center offices and accelerated the merger.




December 1998 – August 2000:        Coudert Brothers                 New York, NY

Position: Senior Trainer

Training and applications support for worldwide rollout of new computer system. Senior of two trainers.

Responsible for training and support, including liaison with outsourced training team, for firm-wide rollout of new computer system, including Netware to NT, CCMail to Outlook 97, and WordPerfect 5.2 to Office 97, plus special purpose apps – InterAction, Softwise, CompareRite, DOCS Open, etc. As the firm “expert” in the new applications, led document conversion team and configured/wrote macros for new software. Set up ongoing training and support programs.

Initiated scheduled walk-around training to support lawyers and staff, which gave I.S. immediate feedback and favorable visibility at all levels of the firm.




May 1998 – December 1998:       AFS Student Exchange       New York, NY

Manager, Publications and Electronic Communications. Supervised two employees. Edited and published the yearly catalog.




July 1985 – May 1998:         Self-employed Consultant    
New York,  NY

Variety of consulting and training work, both with my own clients and through brokers and training companies. (Details available on request.)

Long-term assignments:

Late Show with David Letterman (included development of Talent database) – recurring over 5+ years

UBS bank (training, software support) – 3-month assignment.

Kraft Foods International (training, software support, database development) – 18-month assignment (originally intended to be 2 months).

For 7 years, wrote, designed and published CROSSINGS, a specialized cross-platform monthly newsletter.




1972 – 1985:                          Clairol, Inc.                          New York,  NY

Publications Manager

Responsible for group of five full-time and several part-time employees, producing two marketing/educational publications, the employee newsletter, and a number of special projects. Included responsibility for budgeting, scheduling, performance reviews.

Attended management training programs.

Employee Communications Manager

Responsibility for employee newsletters, annual state-of-the-business reports, quarterly state-of-the-business reports and meetings, etc.

Participated in management Task Force on Employee Communication and implemented various projects resulting from it.



Personal details

Born and educated in Adelaide, Australia.



Last modified: 04/28/08