September 2001 – June, 2006:
Corporate Project Manager, Documentation and
e-Learning for Sidley Austin LLP (post-merger) New
Responsible for the Firm’s I.S.
documentation and new e-learning program.
Led the team that designed and
implemented new Technology Training Portal
for the Intranet, including
“Help Yourself” program that provides documentation and e-learning
modules for self-paced learning. Initiated monthly mailings of Tips, FAQs and e-learning modules (lawyers sign up).
Initiated a program of
interactive Lunch & Learns for lawyers, encouraging them to share
technical knowledge with each other. Applications included Office 2003
(Word, Outlook, Excel and Powerpoint).
Created templates for
Reference Guides, and a library of guides
for Office 2003
(Word, Outlook, Excel and Powerpoint) and other applications, posted on the Technology
Training Portal (above). Created database to manage documentation
updates and version control. Established documentation team to
de-centralize documentation. Created RoboHelp online help projects for
firm documentation, including DocXTools and the “Blue Sky” extranet for
Introduced e-learning to the
firm and administered the program. Created a library and syllabus of
TutorPro/TutorAuthor modules (e-learning), used successfully for the
bulk of Summer and Fall Associate training. Followed up with surveys
and charted reports. Organized and hosted first nationwide face-to-face
meeting of the TutorPro user group, including two simultaneous meetings
in two cities, online demos with multiple presenters using Placeware,
and a 33-person conference call.
Led a multi-department project
team to recommend an LMS (Learning Management System), including working
with the CLE managers.
Microsoft Office (97 - 2003), Outlook, Interwoven (iManage), InterAction,
Adobe Acrobat; Innova, DeltaView, DocXTools/Styles, RoboHelp,
TutorAuthor, Visio. The Firm’s subject matter expert in Excel, Adobe
Acrobat and InterAction.
September 2000 – September 2001: Brown & Wood (pre-merger)
New York, NY
Corporate Training Manager
Responsible for establishing an
in-house training program for multiple offices of a global firm. Planned
and configured new training room. Set up workshops for secretaries, and
workshops and one-on-one training for attorneys. Established and
maintained a training sub-site of the firm intranet. Initiated
scheduled walk-around training for lawyers and staff (see below). Applications
supported included MS Office 97, PCDocs and Lotus Notes.
This position was intended to
manage two or more trainers and multiple office training. Merger plans
with Sidley Austin LLP (based in Chicago) froze hiring, and 9/11/01
destroyed our World Trade Center offices and accelerated the merger.